Last Updated: June 2026

Highland Software (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, software products, and related services.

This Privacy Policy explains what information we collect, how we use it, how it is stored, and your rights regarding your personal information.

By using this website or any Highland Software products or services, you agree to the terms outlined in this Privacy Policy.

Who We Are

Highland Software is an independent software development business based in Toronto, Ontario, Canada.

We provide:

Custom software development
WordPress development services
API integrations
Web application development
Mobile application development
Software consulting
Digital product development

Website:

Home

Contact:

jgrodgers@highland-software.com

Information We Collect

We collect information only when voluntarily provided by users or when technical information is automatically generated during normal website or application usage.

Information may include:

Contact Information

When submitting forms through our website, we may collect:

Full name
Email address
Company name
Phone number
Project details
Support requests
Inquiry messages

Technical Information

Our systems may automatically record technical information including:

IP address
Browser type
Device type
Operating system information
User agent information
Referring page information
Website interaction logs

This information helps us diagnose technical issues, identify spam, improve security, and maintain system performance.

Mobile Application Support Requests

When users contact us regarding software products such as Mood and Anxiety Tracker, we may collect:

Name
Email address
Device type
Application version
Subscription status
Support request details
Technical issue descriptions

This information is used solely to provide technical support and investigate software issues.

How We Use Information

Information collected may be used for the following purposes:

Responding to contact requests
Providing customer support
Managing development inquiries
Preparing project proposals
Communicating regarding services
Diagnosing technical issues
Preventing spam and abuse
Improving website performance
Improving software products
Internal business record keeping

We do not sell personal information.

We do not share personal information with advertising networks.

Data Storage

Information submitted through our website may be stored securely within our internal customer relationship management systems and website databases.

Submitted information may be retained for:

Customer support history
Project management purposes
Legal business record keeping
Security and audit logging

Reasonable efforts are made to protect stored information using standard security practices.

Cookies and Website Technologies

Our website may use cookies or similar technologies for:

Website functionality
Session management
Security protection
Spam prevention
Performance optimization

Cookies are not used to build advertising profiles.

Users may disable cookies through browser settings, though some site functionality may be affected.

Third-Party Services

We may use third-party services to operate certain parts of our business and software products.

Examples may include:

WordPress hosting providers
Email delivery services
Payment processors
Mobile app subscription platforms
Cloud infrastructure providers
Firebase services
Google Play services

These third-party providers operate under their own privacy policies.

We are not responsible for privacy practices controlled by external providers.

Mobile Applications

Highland Software may develop and publish software applications.

Certain applications may collect limited information necessary for functionality, support, authentication, billing management, or technical troubleshooting.

Example services may include:

Firebase Authentication
Google Play Billing
Cloud data synchronization
Crash reporting systems

Any mobile application published by Highland Software may include additional product-specific privacy disclosures where required.

Data Retention

We retain information only as long as necessary for legitimate business purposes, including:

Customer support
Ongoing project communication
Legal compliance
Security monitoring
Technical troubleshooting

Information no longer required may be securely deleted.

Security

We take reasonable steps to protect information against:

Unauthorized access
Data misuse
Accidental disclosure
Spam attacks
System abuse

However, no internet-based system can guarantee absolute security.

Users submit information at their own discretion.

Your Rights

You may request:

Access to information we have stored about you
Correction of inaccurate information
Deletion of submitted information where legally permitted
Removal of personal information from our systems

Requests may be submitted by contacting us directly.

Children’s Privacy

Our services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If personal information from a child is discovered, reasonable efforts will be made to remove it.

International Users

Although Highland Software operates from Canada, users may access our services internationally.

By using our services, you understand information may be processed in jurisdictions outside your local country.

Changes to This Policy

This Privacy Policy may be updated periodically as our services, software products, or legal obligations change.

Updated versions will be published on this page.

Users are encouraged to review this policy periodically.

Contact

For privacy-related questions or requests, contact:

Highland Software

Toronto, Ontario, Canada

Email: