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Data Deletion Request

Last Updated: June 2026

Highland Software respects your privacy and your right to request deletion of personal information that may be stored within our systems.

This page explains how users may request deletion of personal data associated with our website, software products, and mobile applications.

Your Right to Request Data Deletion

If you have used any Highland Software services, software products, or applications, you may request deletion of personal information that we have collected and stored.

This includes information submitted through:

  • Website contact forms
  • Project inquiry forms
  • Product support requests
  • Mobile application support requests
  • Software products and related services

Where technically possible and legally permitted, we will delete requested data from our systems.

What Data May Be Deleted

Depending on the service used, data that may be deleted can include:

Website Information

  • Contact form submissions
  • Project inquiry submissions
  • Support requests
  • Email communications
  • Customer relationship management records

Mobile Application Data

For applications published by Highland Software, deletion requests may include:

  • User account information
  • Application usage history
  • Cloud synchronized data
  • Stored preferences
  • Subscription-related support records
  • Authentication records where applicable

Example products include:

Mood and Anxiety Tracker

Information That May Be Retained

In some circumstances, certain information may need to be retained temporarily for legitimate business or legal purposes.

Examples may include:

  • Security logs
  • Fraud prevention records
  • Financial transaction records where legally required
  • Subscription billing records maintained by third-party providers
  • Backup systems pending scheduled deletion cycles

Retained information will be limited only to what is reasonably necessary.

Third-Party Services

Certain data may be managed through third-party providers outside direct Highland Software control.

Examples may include:

  • Google Play Billing
  • Firebase Authentication
  • Cloud hosting providers
  • Payment processing providers

Deletion requests affecting third-party services may require separate action under those providers’ own privacy policies.

Highland Software cannot directly delete information controlled exclusively by third-party services.

How to Request Data Deletion

To request deletion of your data, contact us and include the following information:

  • Full name
  • Email address used when contacting us or using our software
  • Product or service involved
  • Description of the deletion request
  • Any identifying information that helps us locate your records

Requests may be submitted through:

Email

jgrodgers@highland-software.com

or

Website Contact Form

Request Data Deletion

If you would like Highland Software to delete personal information associated with your account, support history, or product usage, please complete the form below.

We may contact you to verify your identity before processing your request.

Data Deletion Request Form

Please describe what data you would like deleted and include any information that will help us identify your records.

Identity Verification

To protect user privacy, we may require reasonable verification before deleting data.

Verification may include confirmation of:

  • Email address ownership
  • Account ownership
  • Product ownership
  • Prior communication history

Deletion requests cannot be processed if identity cannot be reasonably verified.

Processing Time

We aim to review and process valid deletion requests within:

30 business days

Processing time may vary depending on:

  • Type of request
  • System complexity
  • Third-party services involved
  • Legal or security review requirements

Effect of Deletion

Deleting data may result in:

  • Permanent loss of account history
  • Removal of technical support history
  • Loss of stored application data
  • Removal of communication records

Deleted data may not be recoverable.

Please request deletion only when you understand these consequences.

Contact Information

For data deletion requests, contact:

Highland Software

Toronto, Ontario, Canada

Email:

jgrodgers@highland-software.com

Website:

Home

Highland Software is committed to respecting user privacy and processing data responsibly.